You want to digitize your machine fleet, but you're not quite sure if everything will run smoothly? Don't worry, we'll make commissioning and operating our Digital Solutions as easy as possible. And if there should be a hitch somewhere, our competent customer service is there to help you.
Service is a top priority for us. Right from the start, we offer assistance that makes things easy for you. This starts even before you purchase one of our packages. If you're not yet sure whether our digital solutions are really what you and your company need, our demonstration accounts are available to you.
Practical demonstration for testing
The demonstration accounts allow you to access real data from engines running on our test benches. This allows you to test the performance and options of our portfolio as close to real-life as possible. By the way, this is not available for our Performance Tracking Professional package, as it will be customized to your needs. Basic and Advanced (and thus our dashboard), however, are available to you after free registration via a test account.
Faultless commissioning
Our service deals with the challenges of machine operators on a daily basis. Thus, we can perfectly empathize with your situation and identify pitfalls before they occur. Accordingly, the commissioning process is designed to be as seamless as possible. Once you have chosen one of our Digital Solutions offerings, things move quickly. After registering, you will receive your access data by mail and can start digitizing your machine fleet almost immediately - provided you already have the necessary Hatz IoT module.
If you are using an IoT module for the first time, you must connect it to the engine that you want to connect digitally. All you have to do is scan the QR code on the module. You will automatically be directed to the connection check of the available IoT module and will be guided step by step through the installation and function test process. If your module is unable to connect to the Hatz servers, we provide digital assistance to eliminate potential sources of error.
These can be instructions for action or an indication of the cause of the faulty connection setup (such as incorrect mounting of the module on the machine). After successful installation, the engine and IoT module are paired with each other. After you have completed the user and engine registration, you are ready to go.
Service from experts for experts - even in an emergency
If, contrary to expectations, you get stuck, our service hotline +49-8531-319-5056 offers competent help in an emergency. Our technical service can, for example, check whether the IoT module is even capable of transmitting. Via video-chat support, we provide tips and recommended actions to restore operability.
Even during the registration process, we can push the necessary buttons if there are any unforeseen challenges in the process.
Customization for professionals
For those who choose Performance Tracking Professional, we offer maximum service in customizing the solution. From the data update frequency, to the type of display, to the individual integration into your existing fleet management, everything is possible - regardless of which fleet management you use.
If you are interested in our Hatz Digital Solutions, please do not hesitate to contact us directly. We are looking forward to your inquiries.
